Our IT Service Management (ITSM) group leverages industry accepted methods and frameworks yielding consistency, efficiency and effectiveness. Align can help your enterprise develop an ITSM strategy, implement a custom plan and educate your enterprise to achieve dramatic and continual results utilizing:

• ITSM Assessment including:
• ITIL Maturity
• ISO 20000
• ITSM Road Map leading to:
• ITSM Implementation & Improvement Projects
• Organizational Development
• People Change Management
• ITIL v3 Training and Certification
• ITSM Tool Selection and Implementation Oversight

Our assessment provides an objective analysis of your organization’s ITSM capability against the ITIL®v3 (IT Infrastructure Library), potentially supporting your business strategies for ISO/ISA 20000 accreditation.

As the market for IT products and services continues to change, the role of the IT enterprise is shifting. Leaders that capitalize on this changing dynamic will deliver significant cost reductions, implement innovations and better align business and IT goals while building a forward-thinking, flexible strategy. To learn more about Align’s IT Service Management capabilities, contact Align.